I walk into a Car Dealership to buy a new car and walk by many salesmen and no one says hi. Perhaps it was me..lacking dripping diamonds. Far Guy complained to a few salesmen in the parking lot..they were standing around shooting the breeze. THEN they tried to make the sale…nope..if their salesmen are not friendly their customer service sucks. There are other car dealerships.
I walk into a Dairy Queen grab a quart of frozen Ice Cream out of their freezer take it to the counter to pay for it and a small container of their topping to take as a birthday treat..only to be told that they don’t sell toppings separately. I said “What do you mean..you are in the ice cream and topping business??” I put the quart of ice cream back in their freezer and left. Far Guy said “I bet we won’t be going back there again for awhile.” Yathink?
Is it just me or is customer service non existent?
I was in Ben Franklin with a few purchases..the checkout gal had a hard time stopping her conversation with her friend. I cleared my throat loudly. Then she asked me if I really needed a bag? What..of course I need a bag. Did she say Thanks for Shopping at Ben Franklin? No.
It is no small wonder that small businesses are failing.
I shudder to think that I should begin shopping for Christmas soon. I would like to shop small businesses..but I am not sure I can do that without going stark raving mad.
I hate shopping. I really hate shopping. I really hate shopping places that do not treat their customers nicely. Every customer that walks through the door should be greeted warmly and if they buy something it is proper to say thank you:)