December 20..that would have been 17 days ago. I used a gift card online at the corner of happy and healthy..for a photo gift for myself. Of course my purchase was for more than my gift card..so I enter my credit card number..but the wrong expiration date..boom my card was refused and my gift card eaten up or out there in cyber space someplace.
I called the “number” and was told that gift cards could not be used online for photo gifts…it is not permitted. I asked for a supervisor and was transferred to someone else who had no idea how to fix the problem. Then I was given a different number to call..I did and the cranky non helpful teenager I spoke to..said that there was no way she could check my balance on my gift card or do anything about it for two days. I said “fine”.
I wrote a very detailed account and emailed it to Customer Service..with a
Since then I have received numerous emails saying they are working on it and it should be resolved shortly. They gave me 20 free 4 X 6 photo prints. I used them too.
They emailed me a customer service survey..the dummies ..you can guess what my reply was to that.
Seventeen days I have been waiting..the gift card was a gift..I guess it is no skin off my nose if it is never resolved..but it is just the principal of the situation. A less
Update 11:33 AM It pays to bitch in a blog..they called from Corporate Headquarters and the 10.00 should be back on my gift card:)