I have major problems with poor customer service. I have owned two businesses over the years, our greenhouse business which we just closed and a small fishing resort. The things I have learned could fill a book.
This morning I went into town to place an ad in the local newspaper. I was their only customer, greeted with a "I will be with you in a minute" ..big sigh..rolls eyes attitude. I place the order for my ad to appear on Wednesday and Saturday. She reads my neatly printed ad back to me. She wants to "Sell " me on an extra ad in the Express Shopper that comes out on Saturday and reaches 8,000 readers. I reply "Funny, I never get the Express Shopper until Tuesday." Oh my goodness I have now attacked the poor little things whole world. "WHERE IN THE WORLD DO YOU LIVE ANYWAY?" I reply "Osage." I am informed that "Everyone gets it on Saturday" (so there old lady.) "DO YOU WANT IT OR NOT?" "Yum, no thank you, I get it on Tuesday." "WELL IT MUST BE A POST OFFICE PROBLEM THEN" I pay the bill, and hand her the check. She says "I have to write you a receipt." I am thinking how extremely kind of you, should I thank you for going out of your way to write me a receipt. ( It is after all part of your JOB...Duh) She hands me the receipt, she doesn't say thank you, so long, farewell, or goodbye. IF she worked for me I would fire her.
What she could have said but did not "Hello! How may I help you?" "I am sorry to hear that you don't get the Saturday Express Shopper until Tuesday" "Thank you for placing an ad with us" "Have a nice day" Being the only newspaper in the area, I suppose they think they have the corner on all the business..and I guess they do..another thing they have is no customer service. She never asked me if I was a subscriber either, and I am not. I read all my papers online. So If I have this correct, she is just taking up valuable space, not greeting customers in a friendly manner, not "Selling" her employer, and not saying thank you to a customer that pays their bill. I hear that readership and subscriptions are down..imagine that???
Before I left I handed her a typed letter to the editor concerning a Trigeminal Neuralgia Support Group. "I have a letter to the Editor, I emailed in a copy a few weeks ago and it was never printed" She said "Sign your name" I did and left:(